PRIVACY POLICY
Last updated: 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our bathroom installation website. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. INFORMATION WE COLLECT
We collect several types of information to provide and improve our service to you:
- Identity Data: This includes your name provided during the "Request a Quote" process or at checkout.
- Contact Data: This includes your phone number and email address used for call-back bookings or automated confirmations.
- Property Data: We collect your address for the purpose of scheduling in-person surveys and measurements required to finalize bathroom installations.
- Transaction Data: Details about the bathroom packages and materials you select from our visual catalog, quantity-based pricing selections, and add-ons.
- Financial Data: While we do not store your full card details on our servers, we collect payments via Stripe. Your payment information is processed directly by Stripe into our business account.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process Orders: Facilitate the configuration of bathroom packages and material selections.
- Manage Payments: Collect 50% deposits via Stripe before scheduling site visits.
- Communication: Send automated email confirmations containing order summaries, accepted terms, and PDF records.
- Service Delivery: Schedule call-backs via Zoho Calendar and organize in-person surveys for property measurement.
- Marketing: We may use your feedback to seed reviews on platforms like Trustpilot to help build trust with other customers.
3. THIRD-PARTY SERVICE PROVIDERS
To operate our automated, self-serve website, we share your data with the following essential third-party providers:
Provider Purpose
Stripe Secure payment processing for deposits.
Zoho Mail Handling business correspondence via domain-specific aliases.
Zoho Books Accounting, invoicing, and tax compliance.
Zoho Calendar Managing call-back bookings and appointments.
Trustpilot Managing business reviews and customer trust.
4. DATA TRANSFERS AND SECURITY
Your personal information may be transferred to and stored on computerized databases. We ensure that any third-party providers we use have firm data-sharing contracts in place to guarantee the security and privacy of your data.
5. RETENTION AND CANCELLATION
We keep your data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Cancellations: If you cancel within our 48-hour window, your information will be retained only as required to process the refund manually through Stripe.
- Legal Obligation: We may disclose your information if required to do so by law or in the public interest.
6. YOUR RIGHTS
Under data protection laws, you have the right to:
- Access the personal data we hold about you via a Data Subject Access Request (DSAR).
- Request correction of any incorrect or incomplete information.
- Request erasure of your data in certain circumstances.
- Opt-out of any direct marketing materials we may send.
7. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Protection Officer at:
- Email: alki@showersmiths.co.uk
- Phone: 0800 123 4567